Delivery Time: Delivery time can take between 5 to 20 business days.
Delivery Information
Welcome to OsCraze Online Shop! We are committed to providing you with a seamless shopping experience. Below, you will find all the necessary information regarding our courier and return policies.
Courier
· Processing Time: Orders are processed within 1-3 business days after payment is confirmed. You will receive a notification once your order has been shipped.
· Courier Methods: We offer a variety of courier options to meet your needs. These include Pudo Locker to Locker, Pudo Locker to Door, and The Courier Guy. Courier costs and delivery times vary based on your selected method and destination.
· Order Tracking: Once your order is shipped, you will receive a tracking number via WhatsApp or email. You can use this number to monitor the status of your parcel on the carrier's site.
· International Courier: We offer international delivery to selected countries. Please note that delivery times and costs may vary. Import duties, taxes, and charges are not included in the item price or delivery cost. These charges are the buyer’s responsibility.
· Courier Costs: Courier costs are calculated based on the weight and dimensions of the items and your location. The total courier cost will be displayed at checkout.
Returns
· Return Policy: We want you to be completely satisfied with your purchase. If you are not happy with an item, you can return it within 4 days of receipt for a full refund or exchange. Items must be returned in their original condition and packaging.
· Return Process: To initiate a return, please contact us with your reason for the return. We will provide you with a return authorization and instructions for sending the item back.
· Refunds: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original method of payment. Please note that delivery costs are non-refundable.
· Exchanges: If you wish to exchange an item, please contact us to arrange the exchange. We will provide you with instructions on returning the original item and shipping the new one.
· Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions or need further assistance, please contact us at support@oscrazeonlineshop.co.za or via WhatsApp at 0732667541.
Thank you for shopping with OsCraze Online Shop!